Terms of Service
Last updated: March 14, 2026
Welcome to Cole's Aquatics. By accessing or using our website and services, you agree to be bound by these Terms of Service.
1. Acceptance of Terms
By placing an order or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
2. Products & Pricing
- All products are live aquatic plants grown by Cole's Aquatics in Brenham, Texas.
- Prices are listed in USD and are subject to change without notice.
- We reserve the right to limit quantities and refuse orders at our discretion.
- Product photos are representative; actual plants may vary slightly in size and coloration.
3. Orders & Payment
- Orders are confirmed upon successful payment processing.
- We accept major credit cards through Stripe (Visa, Mastercard, Amex).
- Payment information is processed securely and never stored on our servers.
- You are responsible for providing accurate shipping information.
4. Shipping
- Ship Days: We ship on Monday and Tuesday only to ensure plants arrive healthy.
- Cutoff: Orders must be placed by 12:00 PM CT the day before ship day.
- Free Shipping: Orders over $75 qualify for free shipping within the continental US.
- Weather Holds: We may delay shipments due to extreme temperatures to protect plant health.
5. DOA (Dead on Arrival) Guarantee
We guarantee that your plants will arrive alive and healthy. If they don't:
- Take clear photos of the plants within 2 hours of delivery.
- Email photos to cole@colesaquatics.com with your order number.
- We will provide a full refund or replacement for affected plants.
Note: DOA guarantee does not cover melt (normal adaptation process), damage from improper acclimation, or plants left in transit for extended periods due to incorrect address.
6. Returns & Refunds
- Due to the live nature of our products, we cannot accept returns.
- Refunds are issued only through our DOA guarantee policy.
- Wrong item received? Contact us immediately and we'll make it right.
7. Account Registration
- You may create an account to track orders and save shipping information.
- You are responsible for maintaining the security of your account.
- We reserve the right to terminate accounts that violate these terms.
8. Intellectual Property
All content on this website, including text, images, and logos, is the property of Cole's Aquatics and is protected by copyright laws. You may not reproduce, distribute, or use our content without permission.
9. User Conduct
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Submit false or misleading information
10. Limitation of Liability
Cole's Aquatics is not liable for indirect, incidental, or consequential damages arising from your use of our products or services. Our liability is limited to the purchase price of the affected order.
11. Governing Law
These Terms of Service are governed by the laws of the State of Texas, without regard to conflict of law principles.
12. Changes to Terms
We may update these Terms of Service at any time. Continued use of our website after changes constitutes acceptance of the new terms.
13. Contact Us
Questions about these terms? Contact us at:
- Email: cole@colesaquatics.com
- Location: Brenham, Texas